Terms of Service

Acceptance and incorporated policies

These Terms of Service form a legally binding agreement between you and Sutter International Inc. doing business as Lennox Health ("Lennox," "we," "us," or "our"). They govern access to https://partners.lennox.health, its pages, forms, content, features, and partner-related services that link to these Terms (collectively, the "Partner Services").

By accessing or using the Partner Services, clicking an agreement control, submitting an application or inquiry, or using an approved partner tool, you acknowledge that you have read and agree to these Terms and our Privacy Policy. Approved partners are also subject to their signed Partner Agreement, applicable program policies, and approved campaign terms. If a signed Partner Agreement conflicts with these Terms on the approved relationship, the signed Partner Agreement controls.

If you do not agree, do not use the Partner Services or submit a form.

Eligibility and authority

You must be at least 18 years old and legally capable of entering a binding agreement. If you use the Partner Services for a company, practice, organization, or other entity, you represent that you are authorized to act for that entity and to bind it to these Terms where applicable.

You represent that your organization and activities are lawfully operated, that you are not prohibited from participating by law, professional restriction, sanction, exclusion, contract, or other obligation, and that all information you provide is accurate, current, and complete.

Purpose of the Partner Services

The Partner Services describe a potential business relationship through which approved organizations or individuals may introduce Lennox services using authorized referral tools and marketing materials. The Partner Services do not create a franchise, employment relationship, agency, joint venture, fiduciary relationship, clinical relationship, or exclusive arrangement.

Access to public information, an application, a discussion, or a draft document does not mean that Lennox has approved an applicant or agreed to a partnership. Only an authorized written agreement signed by Lennox creates an approved partner relationship.

No medical services or emergency use

The Partner Services are not medical advice, diagnosis, treatment, prescribing, pharmacy services, or emergency care. They do not determine whether any person is eligible for a Lennox service or treatment. Licensed healthcare professionals exercise independent clinical judgment through separate patient-facing workflows.

Do not use this site for a medical emergency, patient support request, treatment question, prescription request, or medical record. For an emergency, call 911 or seek immediate in-person care. Current patients should use the secure patient workflow identified for their care.

Applications, review, and due diligence

Submitting an application is a request for review, not an offer that Lennox must accept. Lennox may verify business identity, professional role, licensure or registration where relevant, public representations, intended marketing channels, geographic fit, compliance readiness, and other information reasonably related to program integrity.

Lennox may approve, decline, pause, request more information about, or close an application at its discretion, subject to applicable law. You must promptly correct material changes to information you submitted.

Partner role and clinical boundary

Unless a signed agreement expressly says otherwise, a partner may only introduce the availability of Lennox services using approved materials and routes. A partner may not speak for a licensed provider, determine clinical eligibility, recommend a prescription, interpret symptoms or records, provide dosing guidance, make treatment decisions, or promise an outcome.

A referral never guarantees treatment. A licensed provider may request more information, recommend a different approach, require in-person care, or determine that no treatment or prescription is appropriate.

No patient information through partner channels

You must not request, collect, store, receive, or transmit protected health information, consumer health data, medical records, photographs, symptoms, medication information, or other patient-specific information for Lennox through a partner form, shared spreadsheet, email, text message, direct message, customer relationship tool, or other unapproved channel.

If a person attempts to give you patient information, do not forward it to Lennox through a general business channel. Direct that person to the secure patient-facing process. Any arrangement that requires a partner to handle protected health information must be separately evaluated and documented in writing before the activity begins.

Marketing, endorsements, and disclosures

You may use Lennox names, marks, statements, links, QR codes, images, or campaign materials only as expressly approved in writing. You must follow all supplied placement, disclosure, channel, audience, and review instructions and must promptly correct or remove material when Lennox requests it.

All advertising and endorsements must be truthful, substantiated, and not misleading. Any financial, free-product, ownership, employment, family, or other material connection that could affect how an audience evaluates a statement must be disclosed clearly and conspicuously with the statement. A platform label or vague phrase may not be sufficient.

You may not make unapproved medical, therapeutic, comparative, savings, availability, eligibility, income, or results claims; create fake or misleading reviews; suppress material qualifications; target an audience Lennox has restricted; or present personal experience as a typical or guaranteed result.

Compensation, attribution, and taxes

The public earnings schedule describes current potential monthly marketing-fee amounts. Displaying a rate or example does not create a right to payment. No compensation is earned unless an executed Partner Agreement expressly provides for it and every stated condition is satisfied. The signed agreement controls eligibility, tier assignment, qualifying activity, attribution, validation, reporting, payment timing, thresholds, offsets, reversals, adjustments, rate changes, and post-termination treatment.

Lennox does not guarantee clicks, leads, approvals, active users, revenue, profit, or any minimum payment. Published examples are arithmetic illustrations only, actual results may be $0, and rates may change prospectively. Compensation, when offered, is for approved marketing or other documented non-clinical services. It is not a share of prescription or clinical revenue and does not purchase, direct, or reward a clinical decision. You are responsible for your taxes, registrations, records, and expenses unless the signed agreement says otherwise.

Permitted use and prohibited conduct

We grant you a limited, revocable, non-exclusive, non-transferable right to access the Partner Services for their intended lawful business purpose. You must not:

• misrepresent identity, authority, qualifications, audience, traffic, referrals, location, or compliance status;
• submit information about a patient or another person without lawful authority;
• interfere with security, test vulnerabilities, bypass controls, introduce malicious code, or disrupt operation;
• scrape, harvest, crawl, index, copy, frame, mirror, or use automated means except with Lennox written permission or as allowed by a standard search engine directive;
• reverse engineer, decompile, derive source code from, or commercially exploit the Partner Services except where law expressly permits;
• impersonate Lennox, a provider, pharmacy, regulator, or another partner; or
• use the Partner Services or Lennox materials for unlawful, deceptive, discriminatory, infringing, unsafe, or unauthorized activity.

We may investigate suspected misuse, preserve relevant records, restrict access, disable a link or code, and cooperate with lawful requests or enforcement processes.

Account, link, and credential security

If Lennox issues an account, dashboard, link, code, token, or credential, it is assigned to the approved recipient and may not be sold, shared, transferred, manipulated, or used outside the approved relationship. You are responsible for reasonable security and for activity performed through credentials under your control.

Notify partners@lennox.health promptly if you suspect unauthorized access, incorrect attribution, compromised credentials, or misuse of a partner tool. Lennox may rotate, disable, or replace a tool to protect the program or correct an error.

Intellectual property and brand license

The Partner Services and their text, software, structure, design, graphics, photographs, videos, data, trademarks, logos, and other content are owned by or licensed to Lennox and protected by intellectual property laws. Except for the limited right stated in these Terms or a signed agreement, no license is granted by implication, estoppel, or otherwise.

You may not register or use a domain name, account name, keyword, business name, application, or mark that is identical or confusingly similar to a Lennox mark. You must not alter a mark, combine it with another mark, imply ownership, or challenge Lennox rights. All goodwill from authorized use of Lennox marks benefits Lennox.

Submissions and feedback

You retain ownership of information and materials you submit. You grant Lennox a non-exclusive, worldwide, royalty-free license to host, copy, review, transmit, and use a submission as reasonably necessary to evaluate an application, respond to an inquiry, administer a relationship, enforce these Terms, and comply with law.

If you provide ideas, suggestions, or general feedback, Lennox may use them without restriction or compensation. You represent that you have the right to provide every submission and that it does not violate law, confidentiality, privacy, intellectual property, or another person’s rights.

Electronic communications

You consent to receive agreements, notices, disclosures, application updates, records, and other business communications electronically at the contact information you provide. You are responsible for keeping that information current and for retaining copies you need.

Marketing email or text requires any consent and disclosures required by law. You may opt out of promotional email using its unsubscribe method and of eligible promotional text messages by replying STOP. Opting out does not stop transactional, legal, security, or relationship-administration communications.

Third-party sites and services

The Partner Services may link to or use third-party hosting, communications, verification, analytics, security, professional, or patient-facing services. Third parties are governed by their own terms and privacy practices. A link, integration, or reference does not mean Lennox controls or guarantees that party.

To the fullest extent permitted by law, Lennox is not responsible for independent third-party content, availability, security, acts, omissions, products, professional services, or privacy practices.

Changes, availability, and suspension

Lennox may change, correct, suspend, restrict, or discontinue any public page, feature, application process, program, tool, geographic availability, or content at any time. We do not promise that the Partner Services will be uninterrupted, secure, complete, current, or error-free.

We may suspend or terminate access, applications, tools, or participation for breach, suspected fraud, security concerns, legal or regulatory risk, patient-safety concerns, misuse, reputational risk, or other grounds permitted by a signed agreement or law.

Disclaimer of warranties

To the fullest extent permitted by law, the Partner Services and all public content are provided “as is” and “as available,” with all faults and without warranties of any kind, whether express, implied, statutory, or otherwise. Lennox disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and any warranty arising from course of dealing or usage of trade.

Lennox does not warrant program approval, exclusivity, market demand, legal suitability for your business, business performance, referral volume, patient eligibility, clinical outcome, or continued availability of any service. Rights that cannot lawfully be disclaimed remain unaffected.

Limitation of liability

To the fullest extent permitted by law, Lennox and its directors, officers, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, opportunity, business interruption, or reputational harm, arising out of or related to the Partner Services or these Terms.

To the fullest extent permitted by law, aggregate liability arising out of or related to the Partner Services or these Terms will not exceed the greater of $100 or the amount you paid directly to Lennox for the specific Partner Service giving rise to the claim during the six months before the event. This limit does not change any different enforceable limit in a signed Partner Agreement and does not apply where law prohibits limitation.

Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Lennox and its directors, officers, employees, contractors, licensors, and service providers from third-party claims, damages, judgments, penalties, losses, liabilities, and reasonable costs arising out of or related to:

• your breach of these Terms, a signed agreement, or an incorporated policy;
• your advertising, statements, endorsements, disclosures, content, or communications;
• your violation of law, professional duty, contract, or a third party’s rights;
• your collection, use, disclosure, or security of personal information;
• patient-specific, clinical, prescribing, or treatment activity outside your authorized role; or
• fraud, willful misconduct, or misuse of a Lennox tool, mark, link, code, or credential.

Lennox may control the defense and settlement of an indemnified claim, and you agree to provide reasonable cooperation. You may not settle a claim in a manner that admits fault by or imposes an obligation on Lennox without Lennox written consent.

Dispute resolution and governing law

Before filing a formal claim, each party agrees to send written notice describing the dispute and requested relief to partners@lennox.health and to attempt good-faith informal resolution for at least 30 days. This requirement does not prevent a party from seeking urgent injunctive relief or filing an eligible claim in small claims court.

Except for eligible small claims and requests for urgent injunctive relief, any dispute arising out of or relating to these Terms or the Partner Services will be resolved by individual binding arbitration administered by the American Arbitration Association under its applicable Commercial Arbitration Rules. The arbitration will take place in Pinellas County, Florida, unless the parties agree to remote proceedings or another location. Judgment may be entered in any court with jurisdiction.

Claims must be brought only in an individual capacity. To the fullest extent permitted by law, neither party may participate in a class, collective, consolidated, mass, private-attorney-general, or representative proceeding, and each party waives trial by jury. If a court determines that a particular waiver or arbitration requirement cannot lawfully apply to a claim, that claim will proceed in the state or federal courts located in Pinellas County, Florida, and the remaining requirements will continue to the fullest extent permitted.

These Terms are governed by Florida law, without regard to conflict-of-laws rules, except to the extent federal law or another non-waivable law applies. Any right or remedy that cannot lawfully be waived is preserved.

Changes to these Terms

We may update these Terms by posting a revised version with a new effective date. Material changes may receive additional notice where required. Changes apply prospectively unless stated otherwise. Continued use after the effective date constitutes acceptance, except where law requires express consent.

Terms that by their nature should survive suspension or termination will survive, including intellectual property, confidentiality obligations created elsewhere, disclaimers, liability limits, indemnification, dispute provisions, and payment obligations.

Miscellaneous

If a provision is held unenforceable, it will be narrowed or removed only to the minimum extent necessary and the remainder will continue. A failure to enforce a provision is not a waiver. Headings are for convenience. You may not assign these Terms without Lennox written consent. Lennox may assign them in connection with a reorganization, financing, merger, sale, or transfer of the business or relevant assets.

These Terms, the Privacy Policy, and any applicable signed Partner Agreement are the entire agreement on their respective subject matter and supersede earlier statements on that subject. No public statement, email discussion, or course of dealing changes a signed agreement unless an authorized written amendment says so.

Notices and contact

Questions and legal notices about these Terms may be sent to partners@lennox.health. Do not include patient information or medical details. Electronic notices may be sent to the email address associated with your application or relationship, or posted prominently on the Partner Services.